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Quality Assurance Officer

JOB TITLE: Quality Assurance Officer

DEPARTMENT: Academic Affairs

REPORTS TO: Vice President, Academic Affairs or Designate 



Reporting directly to the Vice President of Academic Affairs or his/her designate, the Quality Assurance Officer is responsible for providing professional administrative and operational support for academic compliance and overseeing quality assurance functions such as reviewing, monitoring, reporting of curriculum, academic performance and instructional excellence as well as performance on institution-wide performance indicators. Central to this position is the continuous improvement of the students’ academic experience.


1.Maintains the institution’s academic catalogue.

2.Maintains key academic publications such as manuals, handbooks, policies, procedures, systems and quality assurance guide. 

3.Supports curriculum and instruction review and monitoring.

4.Supports programme review, monitoring and substantive changes.

5.Supports and promotes excellence in teaching, learning and research.

6.Maintains collaborative and productive relationships with the BTVI Community and stakeholders from the wider public.

7.Maintains a cordial working relationship with team members.

8.Provides excellent customer service to students.

9.Contributes to the development, maintenance and implementation of academic policies and procedures.

10.Advises the Academic Affairs Leadership Team on matters relating to Quality Assurance and Enhancement to protect quality and standards and the institution’s good name and reputation.

11.Develops quality assurance processes and structures that will withstand quality assurance audits/accreditation.

12.Provides professional development and quality assurance/accreditation training for the faculty.

13.Assists with the quality assurance/accreditation process and documentation.

14.Works closely with the Office of the Registrar to ensure that the curriculum data is accurately maintained in the College Management System.

15.Assists with class reviews to document the quality of teaching and learning via observations and inspections. 

16.Assists with gathering, analysing and evaluating student feedback data and using it to improve instruction.

17.Assists in the interviewing and lesson demonstration process of prospective instructors.

18.Advises on matters relating to programmatic and institutional quality assurance/accreditation 

19.Serves as a lead member of the institute’s Quality Assurance/Accreditation Team responsible for the drafting of annual reports for national, regional and international bodies as required.

20.Other reasonable duties as assigned.


Minimum of 5 years of administrative experience required, preferably in a higher education or training setting.  Must have the ability to manage key academic publications and navigate data in the College Management System. Experience in preparing policies, procedures, reports and guidance documents is mandatory. Excellent written and oral communication skills and well-developed interpersonal skills are key. Proven ability to manage a significant workload under pressure as well as to prioritise effectively. An active listener, with the ability to work on own initiative, including the ability to know when to confer with others. 


This position may occasionally require working hours before or after the standard workday, as needed.


•Outstanding written and oral communication skills.

•Excellent organisational skills and keen attention to detail.

•An ability to interact with individuals at all levels of the organisation, including board directors, senior executives, administrators, faculty, staff and students, in a warm and professional manner.

•Excellent team player and problem solver; self-starter; excellent written and communications and presentation skills; and outstanding ability to troubleshoot.

 Interested applicants can submit their resume and supporting documents via the This email address is being protected from spambots. You need JavaScript enabled to view it. email address. The deadline for submission of applications is Monday, 19 September 2022.